Returns & Refunds Policy
Last Updated: 8/22/26
At The Small Business Forge, we stand behind the quality of our programs, resources, and coaching services. Because of the personalized and digital nature of what we offer, our refund policy varies by the type of Service you've purchased. Please review the policy below for the specific Service you're interested in before making a purchase.
Programs
(The Founder's Forge and future Forge programs)
Our programs are digital and you get full, immediate access to every lesson, worksheet, and resource the moment you enroll. Because of that, we don't offer general refunds.
What we offer instead is a guarantee tied to the work.
The 30-day completion guarantee
Complete the first three modules, do the accompanying worksheets, and if you honestly don't feel the program delivered what we promised, we'll refund you in full.
Email us within 30 days of purchase with your completed worksheets and a sentence or two about where it fell short. We read every one — that feedback makes the program better.
We ask for the work because the program only produces results if you do it. We're not asking you to prove anything to us. We're asking you to give it a real shot before deciding it didn't work.
If you're on a payment plan. An approved refund returns everything you've paid to date and cancels any remaining scheduled payments.
Access after a refund. Refunded purchases lose access to the program and its materials.
Purchased the wrong thing? If you bought twice, or bought a program when you meant to buy something else, email us within 14 days and we'll sort it out.
Idea Audit and Business Audit
Both include a live strategy call and a custom written report delivered afterward.
Before your call
- Full refund if you cancel more than 48 hours before your scheduled call.
- Free rescheduling with at least 24 hours' notice, as often as you need. Life happens.
- Less than 24 hours' notice, or a missed call. That time was held for you and can't be filled. We'll offer one courtesy reschedule; beyond that, the fee is non-refundable.
After your call
Once the call has taken place, your purchase is non-refundable. Your report is built directly from that conversation and work begins immediately.
Our commitment to you. Your report arrives within one week of your call. If we miss that without telling you in advance, let us know — we'll make it right.
Business Consulting
A three-month engagement. Available as a single payment or in three monthly installments.
Before we start. Cancel any time before your first call for a full refund.
Once we begin. Your engagement runs in three one-month periods, starting the day of your first call. You pay for every month that has begun, and nothing for months that haven't.
If you decide to end the engagement, email us. We'll stop it at the end of your current month.
- Paid in installments? We cancel any payments not yet charged. Nothing further is billed.
- Paid in full? We refund one-third of what you paid for each month that hadn't started yet.
Month one is non-refundable once your first call has taken place.
Missed calls. Calls cancelled with less than 24 hours' notice, or missed entirely, count as delivered. We'll always try to reschedule within the same month when the calendar allows.
Signed agreements. If you've signed a consulting agreement with us, that agreement governs where its terms differ from this policy.
Tools, Templates, and Guides
Digital resources from The Armory — toolkits, templates, workbooks, and guides.
These are delivered instantly and in full at the moment of purchase, so all sales are final.
Every resource page tells you exactly what's included before you buy. If you're unsure whether something is right for you, email us first and we'll tell you honestly.
Purchased the wrong thing? If you bought twice or hit an error at checkout, email us within 14 days and we'll sort it out.
Free resources have nothing to refund, but we always want to hear if something missed the mark.
A Few Practical Notes
How refunds are processed. Approved refunds return to your original payment method within 7–10 business days. Timing after that is up to your bank.
Technical problems. If you can't access something you paid for, email us and we'll fix it. That's a support issue, not a refund issue, and we'll treat it that way.
Before you dispute a charge. If something has gone wrong, please email us first. We'd genuinely rather resolve it directly than have a bank do it for us.
Questions
We know every situation is a little different. If something doesn't feel right or you have questions about your purchase, reach out to us at support@thesmallbusinessforge.com and we'll do our best to find a fair resolution.